Terms and Conditions

Effective date: 9 September 2026
Last updated: 9 September 2026

1. Introduction

These Terms and Conditions govern access to and use of https://www.leosneakerstore.co.za, including all purchases made through the website.

The website is owned and operated by:

Legal business name: Leo Sneaker Shop (Pty) Ltd
Trading name: Leo Sneaker Shop
Registration number: 2026/435100/07
Business address: 74 Beach Road, Gordon’s Bay, Cape Town, Western Cape, 7151, South Africa
Email: sales@leosneakerstore.co.za
Telephone/WhatsApp: +27 61 696 6508

By accessing the website, creating an account or placing an order, you agree to these Terms and Conditions.

If you do not agree with these terms, you should not use the website or submit an order.

Nothing in these Terms and Conditions is intended to unlawfully limit the rights available to consumers under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002 or other applicable South African legislation.

2. About Leo Sneaker Shop

Leo Sneaker Shop is a South African online retailer selling footwear, clothing and fashion accessories.

We operate primarily as an online store. Unless expressly arranged in writing:

  • Products must be purchased through our website
  • We do not offer walk-in shopping
  • We do not offer customer collections
  • We do not accept physical return drop-offs
  • Approved returns are arranged through The Courier Guy

Our business address must not be treated as a public retail store or customer collection point.

3. Eligibility to Use the Website

To place an order, you must:

  • Be at least 18 years old; or
  • Use the website with the involvement and permission of a parent or legal guardian
  • Have legal capacity to enter into an agreement
  • Provide accurate and complete information
  • Use a payment method that you are authorised to use

By placing an order, you confirm that you meet these requirements.

4. Product Information

We take reasonable steps to ensure that product names, descriptions, sizes, colours, materials, photographs and prices are accurate.

However:

  • Colours may appear differently depending on the screen or device used
  • Product packaging may change
  • Images may include display elements not included with the product
  • Minor manufacturing variations may occur
  • Sizing may differ between brands or product models

Customers must review the product description, available variations and sizing information before purchasing.

Where a product page contains an obvious error, we may correct the information before accepting or dispatching an order. If an error materially affects an existing order, we will contact the customer and provide an opportunity to confirm or cancel the order.

5. Branded Products and Trademarks

Product names, trademarks, logos and brand names displayed on the website belong to their respective owners.

Their use identifies or describes products offered for sale. It does not automatically mean that Leo Sneaker Shop is sponsored, endorsed, certified or appointed as an authorised retailer by the relevant brand.

We will not claim an official partnership, authorisation or endorsement unless such a relationship genuinely exists and can be verified.

Customers who require specific information about a product’s origin, condition or supporting documentation should contact us before purchasing.

6. Product Availability

Products are subject to availability.

Adding a product to the shopping cart does not reserve it. Stock is only allocated after an order and payment have been successfully confirmed.

Although we take reasonable steps to maintain accurate stock information, a product may become unavailable because of:

  • Simultaneous customer orders
  • Stock-counting errors
  • Damaged inventory
  • Payment delays
  • Supplier or fulfilment issues
  • Technical synchronisation delays

If a purchased product becomes unavailable, we will contact the customer and offer:

  • A suitable alternative, subject to customer approval;
  • A different available size, colour or product; or
  • A refund for the unavailable product.

A customer is not required to accept an alternative product.

We do not permit the advertising or sale of products that we know cannot be supplied.

7. Prices and Currency

All prices are displayed in South African rand (ZAR) unless clearly stated otherwise.

The product price shown during checkout is the price applicable to the order, subject to correction of an obvious pricing or technical error before acceptance.

Standard delivery to an eligible South African address is free.

Any additional amount that may become payable because of a customer-requested service, return, exchange, incorrect address or redelivery will be disclosed before it is charged.

We do not impose hidden mandatory fees after checkout.

8. Promotions and Discount Codes

Promotional prices, discount codes and special offers:

  • Apply only during the stated promotional period
  • May be subject to stock availability
  • May have product or order-value restrictions
  • Cannot be exchanged for cash
  • Cannot be applied retrospectively
  • May not be combined unless expressly permitted
  • Must be entered correctly before checkout is completed

We may cancel or correct a promotion affected by an obvious technical or pricing error. Where this affects a submitted order, the customer will be informed and given an appropriate cancellation or confirmation option.

Sale products remain subject to applicable consumer rights and our published Returns, Exchanges and Refund Policy.

9. Placing an Order

A customer places an order by:

  1. Selecting the product and available variation
  2. Adding it to the shopping cart
  3. Supplying billing and delivery information
  4. Selecting an available payment method
  5. Reviewing the order and total amount
  6. Accepting the applicable website terms
  7. Submitting the order

Customers must check all product, size, colour, address and contact information before submitting an order.

An automated order acknowledgement confirms that we received the order. It does not necessarily mean that the order has been finally accepted or dispatched.

10. Order Acceptance

An order is accepted when:

  • Payment or Cash on Delivery eligibility has been confirmed;
  • The product has been verified as available;
  • Any required fraud or security checks have been completed; and
  • We issue confirmation that the order is being processed or dispatched.

We may decline or cancel an order for a lawful and reasonable reason, including:

  • Payment failure
  • Suspected fraud
  • Unauthorised use of a payment method
  • Incorrect pricing caused by an obvious error
  • Product unavailability
  • An unsupported delivery address
  • Failure to complete required verification
  • Abuse of promotional offers
  • A legal or regulatory restriction

If we cancel a paid order, the appropriate amount will be refunded to the original payment method or through another agreed method.

11. Payment Methods

Available payment methods may include:

  • AddPay
  • Electronic Funds Transfer (“EFT”)
  • Cash on Delivery for eligible orders and addresses

Payment options displayed during checkout may vary depending on the order, product, delivery address or payment-service availability.

AddPay

Card and supported electronic payments are processed securely through AddPay and its authorised payment partners.

Leo Sneaker Shop does not ordinarily receive or store complete card numbers, CVV numbers, banking passwords, card PINs or one-time passwords.

EFT

EFT orders will only enter processing after cleared funds have been received and matched to the correct order.

A proof-of-payment document does not necessarily establish that funds have cleared.

Customers must use the correct order number as the payment reference where instructed.

Cash on Delivery

Cash on Delivery is subject to:

  • Order verification
  • Customer contactability
  • Address serviceability
  • Product eligibility
  • Fraud-prevention checks
  • Courier availability

A Cash on Delivery order is not accepted until confirmed by Leo Sneaker Shop.

12. Payment Security and Fraud Prevention

We may take reasonable steps to verify:

  • Customer identity
  • Contact information
  • Delivery information
  • Payment authorisation
  • Transaction legitimacy

We may request additional information where an order presents a reasonable security or fraud concern.

Customers must never send us their card PIN, CVV, online banking password or one-time password.

Suspected fraud, unauthorised payment activity or abuse may be reported to the relevant payment provider, financial institution or lawful authority.

13. Shipping and Delivery

We deliver within South Africa only using The Courier Guy.

Our standard delivery terms are:

  • Free delivery to eligible addresses
  • Order cut-off at 12:00 noon South African time
  • Handling time of up to 2 business days
  • Estimated transit time of approximately 3 business days
  • Estimated total delivery time of approximately 5 business days

Business days are Monday to Friday, excluding South African public holidays.

We do not deliver to:

  • P.O. boxes
  • Farms
  • Unsupported remote areas
  • International destinations

Complete shipping terms, address responsibilities, unsuccessful delivery procedures and possible delays are explained in our Shipping and Delivery Policy.

Delivery periods are estimates and are not guaranteed dates.

14. Delivery Information

Customers must supply a complete and accurate:

  • Recipient name
  • Physical street address
  • Suburb
  • City or town
  • Province
  • Postal code
  • South African telephone number
  • Email address
  • Necessary access instructions

Leo Sneaker Shop is not responsible for a delivery delay or failure caused by incorrect or incomplete information supplied by the customer.

If reasonably possible, the courier may retry delivery using corrected information. Additional courier costs caused by customer-supplied incorrect information may become payable before redelivery.

15. Returns, Exchanges and Refunds

Eligible ordinary returns or exchanges must be requested within 14 calendar days after delivery.

For an ordinary sizing, preference or change-of-mind return:

  • The product must be unworn and unused
  • Original tags, packaging and the product box must be included
  • The customer is responsible for a R130 return courier fee
  • No separate restocking fee applies
  • The return is collected through The Courier Guy
  • Physical return drop-offs are not accepted

Leo Sneaker Shop pays the return cost where we confirm that the wrong, damaged or defective product was supplied.

Approved refunds are processed within 5 business days after the returned product has been received, inspected and approved.

Complete eligibility requirements, exclusions and procedures appear in our Returns, Exchanges and Refund Policy. That policy forms part of these Terms and Conditions.

16. Defective, Damaged or Incorrect Products

Customers should contact us promptly if a product:

  • Arrives damaged
  • Contains a manufacturing defect
  • Is materially different from what was ordered
  • Was incorrectly supplied by Leo Sneaker Shop
  • Is missing a component that should have been included

We may request photographs, video, packaging information and the order number to assess the issue.

Where the problem is confirmed, we will provide an appropriate repair, replacement or refund, subject to applicable consumer law.

Statutory rights concerning defective, unsafe or incorrectly supplied products are not limited by the conditions applicable to an ordinary change-of-mind return.

17. Product Care and Customer Responsibility

Customers must follow reasonable product-care instructions.

Leo Sneaker Shop is not responsible for deterioration or damage caused by:

  • Normal wear and tear
  • Incorrect use
  • Incorrect washing or cleaning
  • Failure to follow care instructions
  • Accidental damage
  • Unauthorised alteration or repair
  • Using a product for a purpose for which it was not designed

This does not exclude responsibility for an original defect or any right that cannot lawfully be excluded.

18. Customer Accounts

Customers may create a WooCommerce account to manage orders and account information.

Customers are responsible for:

  • Providing accurate information
  • Keeping login details confidential
  • Using a strong password
  • Preventing unauthorised access to their device
  • Informing us promptly of suspected unauthorised account activity

We may suspend or close an account where it is used unlawfully, fraudulently or in material breach of these terms.

Closing an account does not remove obligations associated with an existing order, payment, refund, dispute or lawful record-retention requirement.

19. Customer Communications

By providing contact information during checkout, customers agree to receive transactional communications necessary to complete the purchase, including:

  • Order confirmations
  • Payment updates
  • Verification requests
  • Dispatch notices
  • Tracking information
  • Delivery communications
  • Return or refund updates
  • Security notices

Transactional communication is separate from marketing consent.

Marketing communications will be handled in accordance with our Privacy Policy and applicable direct-marketing requirements. Customers may opt out of marketing without affecting necessary order communications.

20. Product Reviews and User Content

Customers may be permitted to submit product reviews, photographs, comments or other content.

Submitted content must not:

  • Be false or misleading
  • Contain unlawful, threatening or abusive material
  • Infringe intellectual-property or privacy rights
  • Contain confidential payment information
  • Promote fraud or unlawful conduct
  • Contain spam or unrelated advertising

We may moderate or remove content that breaches these conditions. We will not manipulate legitimate customer reviews to create a misleading impression.

21. Acceptable Website Use

You may not:

  • Use the website for an unlawful or fraudulent purpose
  • Attempt unauthorised access to the website or customer accounts
  • Introduce malicious code
  • Scrape or copy website content without permission
  • Interfere with checkout, payment or security systems
  • Submit false orders or chargebacks
  • Impersonate another person
  • Misuse discount codes or promotions
  • Reproduce our original website content for commercial use without permission

We may restrict access where reasonably necessary to protect customers, the business or the website.

22. Intellectual Property

Unless otherwise stated, original website content—including layout, written content, graphics and Leo Sneaker Shop branding—is owned by or licensed to Leo Sneaker Shop (Pty) Ltd.

Third-party brand names, product names, logos and trademarks remain the property of their respective owners.

Website content may not be copied, reproduced, distributed or commercially exploited without the relevant owner’s permission, except where permitted by law.

23. Third-Party Services and Links

The website may use or link to third-party services, including:

  • AddPay
  • The Courier Guy
  • Google
  • Meta, Facebook and Instagram
  • TikTok
  • WordPress and WooCommerce
  • External tracking or social-media pages

Independent third parties operate under their own terms and privacy policies.

Leo Sneaker Shop is not responsible for content on an external website that we do not own or control. This does not remove responsibility for service providers where applicable law makes us responsible.

24. Privacy and Cookies

Personal information is processed in accordance with our Privacy Policy.

Our website may use essential, analytics, preference and advertising cookies. Where required, optional cookies will be controlled through a cookie-consent mechanism.

Customers should review our Privacy Policy and cookie settings for more information about data collection, payment processing, advertising platforms and privacy rights.

25. Website Availability

We aim to keep the website accessible and operating correctly. However, access may occasionally be interrupted because of:

  • Maintenance
  • Software updates
  • Hosting problems
  • Security incidents
  • Payment-service interruption
  • Network failure
  • Events outside our reasonable control

We do not guarantee that every feature will be continuously available or error-free.

Where an interruption affects a submitted order or payment, customers should contact us for assistance.

26. Limitation of Liability

To the maximum extent permitted by applicable law, Leo Sneaker Shop will not be liable for indirect or consequential loss that was not reasonably foreseeable and was not caused by our unlawful conduct, gross negligence or breach of a legally protected consumer right.

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability arising from gross negligence, fraudulent conduct or rights protected by applicable consumer legislation.

Customers remain responsible for selecting the correct product, size and delivery information, except where incorrect information or products are supplied by Leo Sneaker Shop.

27. Indemnity

To the extent permitted by law, users agree to be responsible for loss caused by their unlawful use of the website, fraudulent activity or material breach of these Terms and Conditions.

This clause does not require a consumer to indemnify Leo Sneaker Shop for our own unlawful conduct, gross negligence or breach of statutory obligations.

28. Events Beyond Reasonable Control

We will not be treated as having breached these terms where performance is prevented or materially delayed by circumstances beyond our reasonable control, including:

  • Natural disasters
  • Severe weather
  • Fire or flood
  • Transport-network disruption
  • Civil unrest
  • Strikes
  • Government restrictions
  • Widespread telecommunications failure
  • Widespread payment-network failure

We will take reasonable steps to communicate material delays and resume performance when reasonably possible.

This section does not remove any refund or cancellation right available under applicable law.

29. Complaints and Dispute Resolution

Customers should first contact Leo Sneaker Shop so that we can investigate and attempt to resolve the matter.

Email: sales@leosneakerstore.co.za
Telephone/WhatsApp: +27 61 696 6508

Please include:

  • Full name
  • Order number
  • Contact information
  • Description of the complaint
  • Relevant photographs or supporting documents
  • Preferred resolution

We will assess complaints fairly and respond within a reasonable period.

Nothing in these terms prevents a consumer from referring a qualifying complaint to an appropriate consumer-protection body, ombud, regulator or court.

30. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any dispute will be dealt with by a court, tribunal, ombud or regulatory body with lawful jurisdiction.

Nothing in this section prevents a consumer from using a forum or remedy available under applicable consumer law.

31. Severability

If any provision of these Terms and Conditions is found to be unlawful or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply.

32. No Waiver

If Leo Sneaker Shop does not immediately enforce a provision of these terms, this does not mean that the provision or any related right has been waived.

33. Changes to These Terms

We may update these Terms and Conditions to reflect changes in:

  • Applicable law
  • Business practices
  • Payment methods
  • Delivery services
  • Website functionality
  • Security requirements

The current version will be published on this page with its effective date.

Changes will not retrospectively remove rights already acquired under a completed transaction.

34. Entire Agreement

These Terms and Conditions, together with the policies displayed or linked during checkout, form the agreement relating to an online purchase from Leo Sneaker Shop.

These include our:

  • Shipping and Delivery Policy
  • Returns, Exchanges and Refund Policy
  • Privacy Policy
  • Billing or Payment Terms, where published

If there is an accidental inconsistency, the provision that gives effect to applicable law will take priority. We will correct conflicting website information as soon as reasonably possible.

35. Contact Details

Leo Sneaker Shop (Pty) Ltd
Trading as: Leo Sneaker Shop
Registration number: 2026/435100/07
Website: https://www.leosneakerstore.co.za
Email: sales@leosneakerstore.co.za
Telephone/WhatsApp: +27 61 696 6508
Business address: 74 Beach Road, Gordon’s Bay, Cape Town, Western Cape, 7151, South Africa

Leo Sneaker Shop operates as an online store. The business address is not a walk-in retail store, customer collection point or return drop-off location unless a different arrangement is expressly confirmed in writing.