Frequently Asked Questions

Leo Sneaker Shop is the trading name of Leo Sneaker Shop (Pty) Ltd, registration number 2026/435100/07. We are a South African online retailer selling footwear, clothing and fashion accessories.

Leo Sneaker Shop operates as an online store. Orders must be placed through our website. Our business address is not a walk-in shop, customer collection point or return drop-off location.

Available products, sizes, colours and current prices are displayed at www.leosneakerstore.co.za. Availability may change as orders are placed.

Select a product and available size, add it to your cart, proceed to checkout, enter accurate delivery details, select a payment method and submit the order. Check the product, size, colour and address before paying.

Available methods may include AddPay, Electronic Funds Transfer (EFT) and Cash on Delivery for eligible orders and serviceable addresses. Available options appear during checkout.

Supported electronic payments are processed through AddPay and its authorised partners. Leo Sneaker Shop does not ordinarily receive or store your complete card number, CVV, PIN, banking password or one-time password.

EFT orders enter processing after cleared funds have been received and matched to the order. Sending proof of payment does not necessarily mean the funds have cleared.

Cash on Delivery may be available for eligible orders and serviceable South African addresses, subject to order, customer and address verification.

Standard delivery to an eligible, serviceable South African physical address is free.

We deliver within South Africa to physical addresses serviced by The Courier Guy. We do not deliver internationally, to P.O. boxes, farms or unsupported remote locations.

Handling takes up to 2 business days after payment confirmation. Courier transit is approximately 3 business days after dispatch, giving an estimated total of approximately 5 business days. Delivery dates are estimates.

Our cut-off is 12:00 noon South African time on business days. Orders received later normally begin processing the following business day. This does not guarantee same-day dispatch.

Processing days are Monday to Friday, excluding South African public holidays.

Yes. Tracking is sent electronically after dispatch using the email address or telephone number supplied at checkout.

An ordinary return or exchange must be requested within 14 calendar days after delivery. Statutory rights for defective, unsafe or incorrectly supplied goods are not limited by this ordinary window.

For sizing or change-of-mind returns, the product must be unworn, unused, clean and resalable, with all original tags, labels, accessories, product boxes and packaging.

The customer pays a R130 return courier fee. No separate restocking fee applies to an eligible ordinary return.

If Leo Sneaker Shop confirms that the wrong, damaged or defective product was supplied, we arrange and pay for the return collection.

Yes. Eligible products may be exchanged for another available size or product, subject to inspection, availability and any applicable price difference or courier fee.

An approved refund is processed within 5 business days after the returned product is received, inspected and approved. Banks and payment providers may need additional time to reflect it.

No. Physical drop-offs are not accepted. Approved returns are collected through The Courier Guy after return instructions are issued.

Contact us immediately. Changes or cancellation cannot be guaranteed after processing or dispatch. A dispatched order may need to be handled as a return after delivery.

Email sales@leosneakerstore.co.za or call/WhatsApp +27 61 696 6508. Include your order number when asking about an order.